Bill Marriott: Success Is Never Final--his Life and the Decisions That Built a Hotel Empire

When great grand parent of Mariott was out of money on the ship, she worked on the ship to earn her meals. This eking out made an impression on her family.
Buffalo chips were used for fuel by pioneers.

How to engage your customers?

When Willard found that his customers at root beer stand wanted to know about Lucky Lindy, he brought a counter top radio so they could stay engaged with the news they were interested in.

Its amazing how Bill knew what should happen next - starting off with the root beer stand, after looking at lemonade sales , countertop radio at the root beer stand so his customers can engage with Lucky Lindy news, noticing that airline travelers liked to carry his food and then convincing the airlines to buy his food. He knew how to align his dominoes.

Two buckets for mopping - one for clean water and the other for dirty water.