Net dollar retention instead of churn as metric for Saas companies.
I 100% agree with this and don't focus on MAU/MRR/MoM growth for investments.
— Jeff Chang (@JeffChang30) January 28, 2020
Doesn't matter to me if you have 100 MAU or 1K MAU, 1K MRR or 10K MRR.
Since I look for *potential* for growth, I look for things like strong cohort {user, net dollar} retention. https://t.co/CVk1NCHl99
This is @FrontApp 's monthly net dollar cohort retention from their series A deck.
— Jeff Chang (@JeffChang30) February 15, 2020
Most successful SaaS companies have dollar retention charts that look like this.
If you are a SaaS founder, you should watch this chart often.
Gold standard: every cell > 100% pic.twitter.com/IwwuG7kMpK
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