Ask Elliott
The paragraph long Q&A are very interesting.
I have one story to share. Our family was set on a trip to India. As is wont to happen with people living on work visas, we were in a waiting game wrt papers from USCIS. We had to postpone the tickets. The airlines wouldnt refund for the domestic part of it. Enraged, my husband's friend wanted to give it a shot. He found out that the flight we were supposed to be on went full. A phone call and email later, we had refund. This book can be that friend or help you like that friend to redress your grievances related to travel.