Key Performance Indicators for Dummies

Key Performance Indicators for Dummies is a good book to get your rookies knowledgeable on what is KPI and what KPQ (KP questions) will get you to the performance you want. The difference between leading and lagging indicators is a good one to know, even the focus on the word indicator in KPIs is essential. While the author does these kind of highlighting and contextualizing well, the dos and dont when it comes to KPIs, the book starts to feel like many booklets put together, trying to reel in different departments together. Yes finance is where all the numbers are but it is this cross functional jump, that makes the book look like a motley. I was very interested with terms like KPQ, EVA- Economic Value Added but after a while there were too many terms (I remember reading about NPS - Net Promoter Score, but cant recall which book), that made it seem like KPI should have been a small section under an umbrella title that would tie the book all in one. Something to appreciate in this varied terms definition are the examples, which make all the acronyms very easy to understand. Keep this book under the 'Basics of Business' folder.